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ftd Complaint - FTD delivery of inferior product - Flower delivery
ftd Complaint

ftd Complaint

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FTD delivery of inferior product - Flower delivery


I ordered flowers for a funeral and ordered the medium size and filled out the comments and signature section and submitted my order online. I edited the comments and signature section a couple of times and submitted the edits and each time I received an automated email that the edits would be made. On the day of the funeral, I looked over the flower arrangements and saw the one I had ordered. Not only was the comments and signature section wrong (they didn't include the edits I requested) but the flower arrangement had been swapped out from the requested medium size to a small - the ol' bait and switch - puniest thing I ever saw. I sent emails to FTD complaining and asking them to reply, and for a week they ignored. I emailed the State Attorney General Office and they said they would contact FTD on my behalf. Shortly after that I heard from FTD - all these bandits did was apologize and said this wouldn't happen on future purchases - HAH they will never see my money again, those crooks. I will try the competitors such as 1-800 flowers or ProFlowers, never again FTD they are crooks!


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