ftd Reviews and Complaints

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ftd Reviews

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  • Never Delivered flowers to my Mom's funeral.



    FTD contacted a 'local' shop to deliver my custom arrangement (over $200) for my Mother's funeral. I ordered 10 days in advance and they were to be delivered in the morning. I called FTD 3x to find out where my flowers were. They could not get in touch with the local shop. I now know they used Catherine's Floral shop in Mesa AZ. This company has an F rating with BBB and poor reviews on Yelp. In addition, their website does not list that they deliver to the city the services were held. Therefore FTD and Catherine's knew for over a week that they would not... More...
    (Delivery Services)
    Tukee's Picture   Tukee    0 Comments   Comments
  • poor quality



    Never select the arrangements that are not made by local florists. Now when buying an arrangement it comes from a facility in Illinois and may take days to arrive. The bouquet my sister surprised me with was not in good shape when it arrived and of the dozen or so sunflowers in the arrangement, only one opened a bit - the rest rotted at the stems halfway up or just dried up in a day or so - and this was after following the directions that came with the arrangement to the letter. I believe this cost over $40 with shipping additional and I have had much nicer flowers that lasted more that... More...
    (Miscellaneous)
    tutfarms's Picture   tutfarms    0 Comments   Comments
  • FTD delivery of inferior product



    I ordered flowers for a funeral and ordered the medium size and filled out the comments and signature section and submitted my order online. I edited the comments and signature section a couple of times and submitted the edits and each time I received an automated email that the edits would be made. On the day of the funeral, I looked over the flower arrangements and saw the one I had ordered. Not only was the comments and signature section wrong (they didn't include the edits I requested) but the flower arrangement had been swapped out from the requested medium size to a small -... More...
    (Delivery Services)
    BrettSmith's Picture   BrettSmith    0 Comments   Comments
  • order not delivered



    i ordered a christmas tree from ftd to be delivered to my son on christmas eve. the order was placed on the 22nd and i received assurance from an ftd representative that yes he would be able to have it on christmas eve. at 8pm when i had not received a call from my son i found out it was never delivered. when i spoke with a new rep i was told no problem they would just deliver it on the 26 i said who wants a tree then. she said well it got to the shipper late. i said it being a christmas tree why didnt they at least call, no they would deliver late. they already had taken payment but... More...
    (Holiday shopping reviews)
    reet's Picture   reet    0 Comments   Comments

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